Returns & Refunds Policy

Last Updated: September 9, 2026

At Luminouslife, customer satisfaction is important to us. If you are not satisfied with an eligible purchase, you may request a return or refund according to the terms below.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Include original packaging, labels, and tags

• Show no signs of damage, wear, washing, or alteration

• Include proof of purchase or order number

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned after they have been opened or used, including:

• Opened cosmetics

• Beauty and personal-care products

• Hygiene-related products

• Used or worn clothing

• Worn shoes

• Customized or personalized products

• Final-sale or clearance products where clearly identified

Additional exclusions may be displayed on individual product pages.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Send us:

• Your order number

• A description of the problem

• Clear photos of the item and packaging

If we confirm that the product was damaged, defective, or incorrectly shipped, Luminouslife may offer a replacement, store credit, or refund depending on the circumstances.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will normally be issued to the original payment method.

Your bank or card provider may require additional time to post the refund to your account after we process it.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is the result of an error by Luminouslife.

Customers are normally responsible for return shipping costs for voluntary returns.

Promotional Entries and Tickets

Promotional entries, ticket numbers, or similar digital participation items that have already been generated or issued may be non-refundable, except where:

• The promotion is cancelled

• The transaction was processed incorrectly

• A refund is required by applicable law

• Luminouslife determines that a refund is appropriate

Each promotion may also have separate Official Rules that explain its refund, eligibility, and participation conditions.

Canceling an Order

If you need to cancel an order, contact us as quickly as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.

Refund Abuse

Luminouslife reserves the right to reject returns or refund requests involving suspected fraud, abuse, repeated misuse of the return policy, altered products, or products that do not meet the eligibility requirements above.

How to Request a Return or Refund

Contact us with your name, order number, and reason for the request:

Luminouslife
9802 NW 80th Ave, Unit D-25
Hialeah Gardens, FL 33016

Phone: +1 239 327 8207
Email: luminouslife423@gmail.com
Website: luminouslifeht.com

We will review your request and provide instructions if the return is approved.

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